Service Administrator

Youngstown, OH

Full Time

Mid Level

At Dearing Compressor & Pump, our people power everything we do.
They’re not just employees, they’re the heartbeat of our success and the driving force behind our progress. That’s why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn’t just a place to work, it’s a place to grow, make an impact, and thrive.

Position Summary

Dearing Compressor is seeking a Service Administrator to work in its Industrial Service Department. The Service Administrator is crucial to the support and success of the department. This position is located in Youngstown, OH.

Primary Responsibilities

Receive inbound customer service requests, collecting all pertinent information to provide exceptional customer service.
Track all customer communication through NetSuite ERP system.
Provide support to service technicians, inside sales, and outside sales as required.
Maintain timely and consistent communication with the Service Manager regarding daily status, trends, and key issues.

Contribute to the Financial Success of the Department By:

Ensuring job readiness for the field service team for scheduled jobs.
Maximizing field service routing efficiency.
Utilizing the appropriate field service skill sets for each job assignment.
Upselling customers on additional services or products, including warranty kits and expanded preventative maintenance programs.

Preventative Maintenance

Review and analyze Preventative Maintenance (PM) agreements for accuracy of service intervals and consumable parts.
Source required parts for PM services and route by location.
Schedule service personnel to perform PM services while optimizing routing efficiency using system reports and scheduling four weeks in advance.
Monitor the "ready to schedule" queue for all preventative maintenance orders and schedule these orders within 24 hours of notification.
Notify customers within that 24-hour period of the scheduled service date.

Quoting

Review all "revisit" or "needs more work" jobs through NetSuite reports to determine next steps.
Obtain vendor pricing and availability for all repair requests.
Generate repair proposals with lead times.
Source repair parts from vendors for approved work.
Communicate with customers regarding parts availability and scheduled work status in a timely manner, with weekly updates at a minimum.
Schedule service personnel to perform repairs while maximizing routing efficiency.
Notify customers and confirm readiness within 24 hours of the scheduled work date once parts are ordered and staged.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Organization Skills – Uses resources effectively to manage storage and retrieval of data.
Attention to Detail – Thorough, accurate, and detail-oriented.
Written Communication – Able to read, interpret, and communicate written information effectively.
Teamwork – Supports the success of the entire team and contributes to a positive work environment.
Strong attention to detail, willingness to learn new skills and processes, and excellent follow-through skills.

Benefits

Medical, Vision, and Dental Insurance
Long-Term Disability Insurance
Short Term Disability
Life Insurance
9 Paid Holidays
Paid Time Off
401K Retirement Plan Up to a 4% Match
Drug Free Workplace

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have a valid driver's license?*

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University*

Are you 18 years of age or older?*

LinkedIn Profile URL:

Earliest start date?*

Can you work overtime?*

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

How did you hear about this job?*

Desired Salary*

As we maintain a 100% drug-free work environment, we require drug testing (Including THC). Are you willing to undergo this screening?*

Do you feel comfortable working in a fast-paced environment?*

Have you worked in an industrial, manufacturing, or service-based environment before? If yes, briefly explain.*

Do you have experience scheduling technicians or coordinating service routes? If yes, briefly explain.*

This role requires tracking all customer interactions in an ERP system. What experience do you have with ERP, CRM, or scheduling software?*

Tell me about a time when you had competing priorities and tight deadlines. How did you manage them?*

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.